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About Us R J Diamonds are an independent family run jewellers in Ringwood, Hampshire offering heavily discounted diamonds, rings and pendants. We are easily accessible and close to Bournemouth, Poole, Southampton and Salisbury.
RJ Diamonds has been set up for the sole purpose of offering people quality Certified Diamonds at huge reductions whilst still offering the level of service you would expect from a family run Jewellers.
Our Family Jewellers was established in 2000 with the vision of offering people a quality product at a good price whilst also offering the best possible levels in customer service.
Our Contact details:
RJ Diamonds
18-20 High Street
Ringwood
Hants
BH24 1AF
(01425)476822
Sales@rjdiamonds.co.uk |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling There is no charge for delivery within the United Kingdom.
We use Royal Mail Special Delivery, which is fully Insured.
On average we ask for approx 14 working days for delivery. This can vary depending on the product that has been ordered. I.E Diamond shoulder set rings and custom made rings.
If there is likely to be a delay with your order we will notify you immediately.
You will be asked to sign for the delivery and this will be used as proof of delivery. Please ensure that the address you give us for delivery is secure and that you, or someone on your behalf, are available to sign for the delivery. If someone without authority signs for the purchase at the address you have given us, it will not be the responsibility of RJ Diamonds.
If paying via Credit or Debit card, we can only send your purchase to the billing address of that card. Unfortunately this is nessacary to combat card fraud. |
| Delivery Schedule We will normally send your order to you within 14 working days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges We supply only customers in the United Kingdom so 17.5% VAT is included in the price. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 10 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (01425) 476822 or write to us at RJ Diamonds, 18-20 High Street, Ringwood, Hants, BH24 1AF. |
Privacy Policy RJDiamonds do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy You may cancel your order for a full refund (unless it is for a custom-made piece) for any reason at any time up to the end of the tenth day after you receive your order.
Custom Made pieces are jewellery items that have been designed and made as a one off, and rings which can't be resize. e.g. full or half eternity rings
This refund is only available if the item is unworn, in a saleable condition and is returned with its original packaging and certificate(s). You should also include proof of purchase. Please note that all jewellery returned will be checked by our experts to ensure it is as originally sent, by us to you, before a refund is processed.
To cancel your order you must notify us in writing at sales@rjdiamonds.co.uk or by post to RJ Diamonds, 18-20 High Street, Ringwood, Hampshire, BH24 1AF.
Please ensure items are returned within 5 working days of notification of return for a full refund or exchange (subject to the conditions above).
We aim to make the refund or exchange within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.
Any items being returned should be returned by Royal Mail Special Delivery to:
RJDiamonds, 18-20 High Street, Ringwood, Hampshire, BH24 1AF. Please ensure that you fully insure the item(s). |
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